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Coronavirus (COVID-19) Operations

The Mount Robson Inn is aware that the novel coronavirus (COVID-19) is top of mind for all of us. We want you to know we take your health and well-being, along with that of our team, very seriously.

Our guests are important to us. We greatly value our relationship with you and we are committed to ensuring that our hotel is a comfortable and safe environment for you.

Frequently Asked Questions (FAQ's)

Mount Robson Inn in Jasper National Park

Available at the Hotel

The Mount Robson Inn is ready to help make your stay exceptional with our commitment to service, health, and safety.

  • Front desk check-in and check-out (plexiglass barrier and physical distancing in place)
  • Bagged breakfast is available for pick up in the Breakfast Room. No seating is available.
  • Vending area*
  • Self-serve laundry area*
  • See below for housekeeping procedures
  • The Hot Tubs are open. Each family group is required to book their 25-minute time block upon check-in.


Famoso Pizzeria

What Restaurants are Open?

The following restaurants are offering some excellent take-out options.

Jasper Brew Pub
Sunday to Friday open 4 pm to 9 pm
Saturday open from 2 pm to 9 pm
View Menu & Order Online

Fiddle River Fine Dining
Open daily from 4 pm to 9 pm
View Menu & Order Online

Cassio's Italian Restaurant
Open daily 4:30 pm to 9 pm
View Menu & Order Online

Jasper Pizza Place
Open daily 3 pm to 12 am
View Menu & Order Online

Miette King Suite with Fireplace at Mount Robson Inn, a hotel in Jasper, Alberta

What is the hotel's COVID-19 operating procedures?

The Mount Robson Inn team have implemented the following enhanced procedures to ensure the safety and health of our guests and staff.

  • Our front desk is open and serving our guests with physical distancing and plexiglass barriers in place.

  • In addition to our well-established hygiene and cleanliness standards, the hotel cleaning team is doubling efforts to clean and disinfect all touchpoints in the hotels - ice machines, vending machines, laundry area, etc. They are spending increased time and frequency to disinfect door handles, front desk, and all public areas.

  • Our breakfast buffet is closed for seated dining; however, a hearty breakfast is packed and available for pick up in the breakfast room.

  • Regular check-in with Alberta Health who have advised us that the hotel is compliant with the best health and safety practices.

  • Daily housekeeping service is not provided. If there is something that you need, please contact the front desk. If you are staying longer than 3 nights, the staff will contact you regarding cleaning. Our staff clean the room wearing PPE (masks, protective eye wear, and gloves) and use cleaners and disinfectants.

  • The Mount Robson Inn has hand sanitizer stations throughout and also uses electrostatic sprayers for optimal disinfecting coverage.
  • Our leadership team is closely monitoring the Alberta Health Service website, World Health Organization (WHO) and local health department updates regarding COVID-19 and following their recommendations on appropriate health and safety measures.

  • We are asking any team member who is exhibiting signs of illness, or generally feeling unwell, to self-isolate.
Mount Robson Inn (back view)

Cancellation Policy & Change of Plans

We understand that your travel plans may change or be postponed over the next few weeks. Please note the following policies continue to be in effect:

Cancellation Policy: Reservations require notice of cancellation 2 days prior to arrival. Reservations cancelled inside the stated policy dates days will result in the full charge of the stay including tax. Call the Mount Robson Inn - 1.855.552.7737​

Online Travel Agencies: Guests who booked via online travel agents (Expedia, Booking.com) or other third parties are advised to contact their booking provider for information on their policies and for assistance.